Lead by Engaging Your University Community!

Assessment and measurement are key competencies for all higher education administrators, particularly those who manage information technology resources. The task is difficult: how does one accurately measure the quality of technology services from the perspective of end users and not from the perspective of those who build and maintain those services?  In the eyes of faculty, students, and staff, what are the key indicators that reflect high quality technology services within a university community? The Higher Education TechQual+ Project provides technology leaders with the tools to assess, analyze, and report on the effectiveness of technology services at their institution; while shielding them from the burden and rigors of conducting survey research.

What is the TechQual+ Project?

How does the Higher Education TechQual+ Project do all these things? By approaching technology services from the perspective of faculty, students, and staff. Through focus groups at participating institutions, the project is working to create a scientifically valid assessment instrument that reflects the core of what end users expect from technology organizations.

The project is a nation-wide, three year effort with over three dozen participating institutions ranging from doctoral - research intensive institutions to community colleges. The project is led by Dr. Timothy M. Chester, CIO at Pepperdine University.

The current version (PDF) of the Higher Education TechQual+ Assessment is located here. In addition to this instrument, this web site delivers web-based survey, communication, data analysis, and reporting tools designed to effectively facilitate measurement and assessment by IT organizations. These tools are available free of charge to participating institutions.