What is the TechQual+ Project?

It's not inputs, but IT service outcomes that matter

Based on the findings of focus groups at participating institutions, the TechQual+ project has articulated a set of generalizable IT service outcomes that are expected of IT organizations by faculty, students, and staff within higher education. The TechQual+ core survey contains 13 items designed to measure the performance of the following three core commitments: connectivity and access, technology and collaboration services, and support and training.

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Assessing IT Outcomes

Provides an overview of the project, view first if you are new to the TechQual+ Project. View...

Core Survey Concepts

Covers the research behind the development of the core TechQual+ survey questions. View...

Survey Design Elements

Illustrates how to design and create a survey using the tools built into the TechQual+ Web site. View...

Communicating with Respondents

An overview of the two methods for communicating with respondents. View...

Reporting and Analysis Tools

Illustrates the use of the TechQual+ Web site reporting and data analysis tools. View...

Comparing Results with Peers

Reviews the mechanisms for comparing survey data against comparable peer results. View...


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